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About Us
Pinlord.com is a female led, factory-direct ethical manufacturer on a mission to create meaningful products that drive positive social and environmental impact.
Thank you - ethical manufacturing means every order grows positive change! 🌎
First Order FAQs
First Order FAQs
Ordering custom products for the first time? Here are the key things to know before starting your quote, sample, or production order.
🌍 Global Support
✅ Low / No MOQ Options
💳 50% Deposits
📦 DDP Shipping
🎨 Design Help
Quick First Order Summary
💳 Payment
50% deposit to start, 50% balance before shipping.
📦 Shipping
DDP shipping helps reduce surprise duties and customs fees.
🎨 Artwork
AI or PNG is best, but sketches and rough ideas are welcome.
🔢 MOQ
Many products have no MOQ or low minimum order options.
🧪 Samples
You can request a sample before full production.
💬 Support
Our team can help with product choice, setup, and order planning.
First Order Questions
1. Where are your products made?
We work with a global support and production network to help make custom products easier, faster, and more reliable.
- 🇦🇺 Melbourne, Australia — Creative, logistics, and APAC support
- 🇵🇭 Manila, Philippines — Customer care, design, and operations
- 🇨🇳 Shenzhen, China — Prototyping, manufacturing, and sourcing
- 🇺🇸 San Diego, USA — Fulfilment and U.S. logistics
- 🇺🇸 San Francisco, USA — HQ support and project development
- 🇬🇧 London, UK — Creative, logistics, and EU support
We focus on ethical manufacturing, responsible sourcing, and practical local support wherever possible.
2. What is your production timeframe?
Timelines depend on the product, artwork, quantity, finish, packaging, and shipping destination. As a guide:
- 🧸 Small goods: around 8 business days from $90
- 👕 Apparel: around 18 business days from $95
- 📝 Stationery: around 8 business days from $75
- 🎉 Event products: around 7 business days from $98
- 📦 Packaging: around 7 business days from $98
For an accurate timeline, send your product, quantity, artwork, and delivery location.
3. How do tariffs, duties, and taxes affect costs?
We help make global ordering easier with DDP shipping where available.
- Import taxes, duties, and tariffs can be prepaid
- Fewer surprise customs bills
- Less paperwork for you
- Your order is delivered more smoothly to your door
DDP fees are usually added upfront so your total landed cost is clearer before production begins.
4. Do you accept 50% deposits?
Yes. Most custom orders can be started with a 50% deposit.
- 50% deposit to begin production
- 50% balance after photo proof and before shipping
This gives you more confidence before the final payment is made.
5. What is the minimum order quantity?
Many products have no MOQ or low minimum order options.
- Many small goods can be made with no MOQ
- Some products start from 1–25 units
- Apparel, packaging, and stationery often support smaller runs
Tip: larger orders usually reduce the cost per unit.
6. Can I see a sample before ordering?
Yes. You can request a sample of your design before moving into a larger production order.
Upload your artwork and select a small quantity, such as 1 unit, and our team can prepare a sample quote.
7. What if my order arrives damaged or has quality issues?
Email us at hi@pinlord.com with your order details and clear photos of the issue.
We’ll review the concern and provide a tailored solution based on the product, order, and issue.
8. What file formats work best?
For best results, send artwork as:
- Best: AI or high-resolution PNG
- Also accepted: PDF, JPEG, or reference images
Not a designer? Send a sketch, screenshot, logo, or rough idea. Our team can help prepare it for production.
Ready to Start Your First Order?
Send your idea, artwork, quantity, or reference images and we’ll help you choose the right product setup.
What Custom Products do you make?
At Pinlord.com, we help creators, artists, and brands bring their ideas to life through custom, ethically made products. Whether you’re launching a new collection, building fan merch, or growing your store, we guide you through the full process — from design to delivery.
As part of a B Corp Certified manufacturing network, we ensure every product meets high ethical standards, using sustainable materials, fair labor, and transparent production.
What Can You Create with Pinlord?
We make it easy for you to create high-quality, ethical products that your fans will love.
Small Goods & Collectibles
Perfect for makers, artists, and small brands looking to grow.
- Enamel Pins (hard, soft, glitter, glow-in-the-dark, 3D)
- Acrylic Charms (glitter, holographic, transparent, epoxy)
- Keychains (PVC, metal, enamel, acrylic)
- Air Fresheners (custom scent and shape)
- Patches (embroidered, woven, PVC, chenille)
- Coins, Medals, Bottle Openers, and Coasters
- Magnets and Button Pins
- Plush Toys and Figurines
- Poker Chips and Collectible Coins
Apparel & Accessories
For creative brands, musicians, and influencers who want wearable merch that stands out.
- T-Shirts, Hoodies, and Crewnecks (organic and recycled fabrics)
- Caps, Beanies, and Bucket Hats
- Tote Bags, Handbags, and Backpacks
- Bandanas and Pet Bandanas
- Socks, Scarves, and Headbands
- Jewelry and Cufflinks
Stationery & Printed Products
Made for creators who want to expand their range or elevate packaging.
- Notebooks, Notepads, and Journals
- Stickers and Washi Tape
- Art Prints and Posters
- Greeting Cards and Postcards
- Bookmarks and Calendars
Event & Display Products
Custom pieces to enhance your conventions, art fairs, or pop-ups.
- Lanyards and ID Holders
- Medals and Awards
- Neon and LED Signs
- Wristbands, Banners, and Table Displays
Packaging & Presentation
Turn every order into an experience.
- Gift Boxes and Mailer Bags
- Custom Ribbon, Tape, and Tissue Paper
- Hang Tags, Labels, and Thank-You Cards
- Stamps, Seals, and Stickers for branding
Can’t Find What You’re Looking For?
We specialize in custom product development — if you can imagine it, we can help you make it.
From prototypes to global ethical manufacturing, we’re here to support your creative journey.
Why Choose Pinlord?
- B Corp Certified Manufacturing Partners – verified ethical and sustainable
- Eco-Conscious Materials – good for people and the planet
- End-to-End Support – from concept to shipping
- Made for Makers – built for independent artists and brands
Start creating your custom, ethical products today.
Email hi@pinlord.com to get started.
Contact Us
Need Help? Contact Us 24/7
Need help with a quote, artwork, order, re-order, price match, or custom product idea? Choose the best option below and our team will help.
💬 Real Human Support 📩 Email Support 📅 Online Meetings ⚡ Express Re-orders 💸 Price Match Quotes
Choose the Best Support Option
Pick the fastest way to get the help you need.
📩 General Help Questions about quotes, artwork, orders, production, or shipping. Email hi@pinlord.com
📅 Custom Project Help Best for complex products, bulk orders, timelines, or new ideas. Book online meeting
❓ Quick Answers Check common questions about products, artwork, payments, and delivery. View support FAQs
⚡ Repeat Order Already ordered before? Start a faster re-order request. Express re-order
💸 Price Match Have another supplier quote? Send it to us for review. Submit price match
☎️ Request a Call Want to speak to a real human? Request a call back. Request call back
Quick Help Links
💬 I need help with a quote
Send your product idea, artwork, quantity, deadline, and reference images. We’ll help with the next step.
⚡ I want to re-order
Use Express Re-order if you have made the same design or product before.
💸 I have a cheaper quote
Submit your competitor quote and we’ll review the specs, quantity, shipping, and quality.
☎️ I want a call back
Request a call back and our team will follow up to help.
Still Not Sure?
Email us what you’re trying to make. Rough ideas are welcome.