Custom Mugs

Top 8 First Order FAQs:

1) Where are your products made?

We’re a global team dedicated to delivering high-quality custom products with ethical manufacturing and local support. ✨

• 🇦🇺 Melbourne, Australia – Creative, logistics & APAC support
• 🇵🇭 Manila, Philippines – Customer care, design & operations
• 🇨🇳 Shenzhen, China – Prototyping, manufacturing & sourcing
• 🇺🇸 San Diego, USA – Fulfillment & U.S. logistics
• 🇺🇸 San Francisco, USA – HQ support & project development
• 🇬🇧 London, UK – Creative, logistics & EU support

✅ All factories are ethical and B Corp–aligned, meeting strict labor and environmental standards.

2) What is your turnaround/manufacturing timeframe?

⏱ Average production times (per 100 units, estimates only):

• 🧸 Small Goods: ~8 business days | From $90
  (pins, charms, keychains, patches, magnets, plush toys, bottles, etc.)
• 👕 Apparel: ~18 business days | From $95
  (t-shirts, hoodies, caps, socks, tote bags, jewelry, etc.)
• 📝 Stationery: ~8 business days | From $75
  (notebooks, pens, stickers, bookmarks, washi tape, etc.)
• 🎉 Events: ~7 business days | From $98
  (lanyards, medals, signage, wristbands, neon signs, etc.)
• 📦 Packaging: ~7 business days | From $98
  (gift boxes, bags, tape, ribbon, etc.)

For an exact timeline and quote, just reach out!

3) How do tariffs, fees, and taxes affect costs?

We make global ordering stress-free with DDP Shipping (Delivered Duties Paid). 🌍

• ✔️ All import taxes, duties & tariffs prepaid
• ✔️ No surprise customs bills or hidden charges
• ✔️ No paperwork — your order arrives at your door, hassle-free

💸 Example: In some countries, a $100 order could face up to $135 in surprise fees. With DDP, you pay just 5–10% upfront, and we handle the rest.

4) Do you accept 50% deposits?

✅ Yes — available for all orders!

• 50% deposit to begin production
• 50% balance after photo proof, before shipping

This gives you peace of mind: you’ll see exactly what’s being sent before final payment.

5) What is the Minimum Order Quantity (MOQ)?

Most products have no MOQ — because we believe great ideas shouldn’t be limited by big order requirements.

• ✅ Many small goods have no MOQ at all
• 🔢 Some products start as low as 1–25 units
• 🧵 Apparel, packaging & stationery often allow low runs

💡 Tip: The bigger the order, the lower the cost per unit — and ordering multiple product types means you only pay shipping once.

6) Can I see samples before ordering?

Absolutely! 😄 You can order a sample of your design first.

🛠️ Upload your design and select “1 unit” (or more). Our team will prepare a custom sample quote before full production.

7) What if my order arrives damaged or has quality issues?

We stand behind our products. If your order arrives damaged or with quality concerns, email us at hi@pinlord.com and we’ll provide a tailored solution.

8) What file formats work best?

For best results, send us: .AI or PNG
We also accept: PDF, JPEG

Not a designer? No problem! ✏️ Just sketch your idea on paper and send it to us. Our design team will polish it into a professional digital file and save you endless revisions. We also offer professional design support if you’d like extra help.

Local support 24/7 whenever creativity hits you!

• Email hi@pinlord.com
• Online meeting Book
• Help FAQs
• Express Re-order

• 🇺🇸 USA /global/Whatsapp +1 213 348 9963
• 🇬🇧 UK +44 1295-233547
• 🇦🇺 AUS/APAC +61 3 9007 2249
• 🇨🇦CAN/NAM +1 647-370-9725
• 🇳🇱NLD/EU +31 970-102-54981
• 🇮🇱ISR/MEA +972 76-599-4507

Create custom mugs, printed logo mugs, and branded drinkware that feel premium, ship safely, and are ideal for Shopify drops, corporate gifting, events, and retail.

Start here: Custom Mugs
Need pricing fast? Request a Quote or Contact Pinlord

Mug product information

Minimum Order Quantity (MOQ)

• 50 pcs minimum per design / style
  Want mixed sizes or finishes in one run? Note it in your request: Request a Quote

Size options

• 250 ml (compact, tea-friendly, smaller serve)
• 350 ml (everyday favourite; best seller)
  Other sizes can be requested for special projects: Request a Quote

Finish options

• Matte (modern, premium look)
• Glossy (classic shine; colours pop)
• Metallic (statement finish; great for gifting and limited editions)

Not sure which finish suits your artwork? Book a call

Materials

• Ceramic (classic everyday mug; best all-rounder)
• Stainless steel (durable and lightweight; great for active/outdoor use)
• Glass (clean, modern café-style look)

Need insulation, special coatings, or a specific mug shape? Add it to your request: Request a Quote

Packaging options

• Box packaging (protects in shipping and makes gifting easy)

Want branded sleeves, insert cards, or barcode labels? Request it here: Request a Quote

Artwork guidelines (for crisp, professional prints)

To keep your custom printed mugs sharp and retail-ready:

• Preferred files: AI / EPS / PDF (vector)
• Outline fonts and provide colours in PMS or CMYK for accurate matching
• PNG/JPG accepted if 300 DPI
• Avoid placing key artwork too close to the handle area
• For wrap designs, plan a clear front “hero” area and a back detail area

Need templates or placement help? Contact Pinlord

Quick links

• Custom Mugs
• Request a Quote
• FAQs
• Book a call
• Contact Pinlord

Your guide to custom printed mugs, logo mugs, and branded drinkware for Pinlord.com

If you want a product that people actually use every day, custom mugs are one of the strongest choices. They work for creator merch, staff packs, corporate gifting, events, cafés, community drops, and Shopify brands looking for a practical, high-perceived-value item that photographs well and repeats easily across new designs.

At Pinlord.com, we help you create custom mugs that look premium, feel good in-hand, and are ready for retail or fulfilment.

Start here: Custom Mugs
Need pricing first: Request a Quote

Why custom mugs work

Mugs are “daily visibility” products. They live on desks, in kitchens, and in studios, which means your logo or artwork becomes part of someone’s routine.

Benefits of custom mugs:

• Practical and giftable for almost any audience
• Strong perceived value with simple finish upgrades
• Easy to bundle (mug + sticker + pin + tote) to lift average order value
• Great for user-generated content and lifestyle photography
• Repeatable drops (new colourways, seasonal editions, limited runs)

Mug types and styles to consider

You don’t need one “forever mug.” Different styles suit different campaigns and price points.

1. Classic ceramic mug
   The everyday standard. Best for brand logos, creator drops, and bulk gifting.
2. Matte finish mug
   Modern and premium. Great for minimalist brands and high-end merch aesthetics.
3. Glossy finish mug
   Classic shine. Best when you want artwork and colours to pop.
4. Metallic finish mug
   Statement look for gifting, limited editions, and premium drops.
5. Stainless steel mug
   Durable and lightweight. Ideal for outdoor, fitness, travel, and active communities.
6. Glass mug
   Clean, modern café style. Great for boutique brands and minimalist designs.

If you’re unsure what’s best for your audience, share your goals and we’ll recommend a setup: Book a call

Size and capacity: choosing the right serve

Most brands choose between a compact mug and an everyday standard size. Your choice impacts how it feels in the hand, how it photographs, and how customers use it daily.

For the most common options, see: Mug Product Options
Or request a recommendation based on your audience: Request a Quote

Design and placement tips that improve results

A mug is viewed from multiple angles, and the handle changes what people see first.

Best practices:

• Decide whether you want a “front” design, a two-sided design, or a wrap print
• Keep key artwork away from the handle zone so it doesn’t disappear when held
• Use high-contrast designs for readability at a distance (especially logos and text)
• Consider adding a small secondary detail on the back for photos from either side
• If you plan to sell in retail, design with shelf visibility in mind (bold shapes, clear brand mark)

Artwork setup checklist

To keep prints crisp and production smooth:

• Preferred files: AI, EPS, PDF (vector is best for logos and clean edges)
• PNG/JPG accepted if supplied at 300 DPI at final print size
• Outline fonts or provide the exact typeface used
• Provide colours in CMYK or Pantone references if you have them
• Avoid ultra-thin lines and tiny text that can soften on curved surfaces

If you want help checking files or setting up a template, use Contact Pinlord.

Packaging options that add perceived value

Packaging turns a mug into a gift and reduces damage risk in shipping.

Common options include individual boxing and inserts for retail or gifting. If you want packaging support, request it when you submit your details: Request a Quote

How to get started with custom mugs (5 steps)

1. Pick your mug style and material
   Ceramic, stainless steel, or glass depending on your use case and audience.
2. Choose your finish
   Matte, glossy, or metallic based on your brand aesthetic.
3. Send your artwork and notes
   Start from Custom Mugs or submit via Request a Quote.
4. Approve your proof
   We confirm placement, sizing, and finish expectations before production begins.
5. Production and shipping
   Made ready for Shopify fulfilment, gifting, events, or retail distribution.

Support links: FAQs | Book a call

Tips for selling custom mugs on Shopify

• Offer two tiers: a standard mug and a premium finish option
• Bundle with small merch (stickers, pins, keychains) to lift average order value
• Create seasonal editions and limited runs to drive repeat purchases
• Use lifestyle photos (desk setups, kitchens, café scenes) instead of only mockups
• Add clear notes on capacity, finish, and care guidance to reduce support tickets

Ready to make custom mugs with Pinlord?

Start here: Custom Mugs
Request pricing: Request a Quote
Questions: Contact Pinlord
More help: FAQs
Talk it through: Book a call

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