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About Us

Pinlord.com is a female led, factory-direct ethical manufacturer on a mission to create meaningful products that drive positive social and environmental impact.
Thank you - ethical manufacturing means every order grows positive change! 🌎

First Order FAQs

Top 8 First Order FAQs:

1) Where are your products made?

We’re a global team dedicated to delivering high-quality custom products with ethical manufacturing and local support. ✨

  • 🇦🇺 Melbourne, Australia – Creative, logistics & APAC support
  • 🇵🇭 Manila, Philippines – Customer care, design & operations
  • 🇨🇳 Shenzhen, China – Prototyping, manufacturing & sourcing
  • 🇺🇸 San Diego, USA – Fulfillment & U.S. logistics
  • 🇺🇸 San Francisco, USA – HQ support & project development
  • 🇬🇧 London, UK – Creative, logistics & EU support

✅ All factories are ethical and B Corp–aligned, meeting strict labor and environmental standards.

2) What is your turnaround/manufacturing timeframe?

Average production times (per 100 units, estimates only):

  • 🧸 Small Goods: ~8 business days | From $90
    (pins, charms, keychains, patches, magnets, plush toys, bottles, etc.)
  • 👕 Apparel: ~18 business days | From $95
    (t-shirts, hoodies, caps, socks, tote bags, jewelry, etc.)
  • 📝 Stationery: ~8 business days | From $75
    (notebooks, pens, stickers, bookmarks, washi tape, etc.)
  • 🎉 Events: ~7 business days | From $98
    (lanyards, medals, signage, wristbands, neon signs, etc.)
  • 📦 Packaging: ~7 business days | From $98
    (gift boxes, bags, tape, ribbon, etc.)

For an exact timeline and quote, just reach out!

3) How do tariffs, fees, and taxes affect costs?

We make global ordering stress-free with DDP Shipping (Delivered Duties Paid). 🌍

  • ✔️ All import taxes, duties & tariffs prepaid
  • ✔️ No surprise customs bills or hidden charges
  • ✔️ No paperwork — your order arrives at your door, hassle-free

💸 Example: In some countries, a $100 order could face up to $135 in surprise fees. With DDP, you pay just 5–10% upfront, and we handle the rest.

4) Do you accept 50% deposits?

✅ Yes — available for all orders!

  • 50% deposit to begin production
  • 50% balance after photo proof, before shipping

This gives you peace of mind: you’ll see exactly what’s being sent before final payment.

5) What is the Minimum Order Quantity (MOQ)?

Most products have no MOQ — because we believe great ideas shouldn’t be limited by big order requirements.

  • ✅ Many small goods have no MOQ at all
  • 🔢 Some products start as low as 1–25 units
  • 🧵 Apparel, packaging & stationery often allow low runs

💡 Tip: The bigger the order, the lower the cost per unit — and ordering multiple product types means you only pay shipping once.

6) Can I see samples before ordering?

Absolutely! 😄 You can order a sample of your design first.

🛠️ Upload your design and select “1 unit” (or more). Our team will prepare a custom sample quote before full production.

7) What if my order arrives damaged or has quality issues?

We stand behind our products. If your order arrives damaged or with quality concerns, email us at hi@pinlord.com and we’ll provide a tailored solution.

8) What file formats work best?

For best results, send us: .AI or PNG
We also accept: PDF, JPEG

Not a designer? No problem! ✏️ Just sketch your idea on paper and send it to us. Our design team will polish it into a professional digital file and save you endless revisions. We also offer professional design support if you’d like extra help.

What Custom Products do you make?

Got a creative idea you want to turn into something real? At Pinlord.com, we help you design and produce custom products that are ethically made, beautifully crafted, and sustainably produced. As a B Corp Certified company, we’re proud to use business as a force for good 🌍

Whether you’re creating enamel pins, apparel, packaging, or event merch — we support you every step of the way, from design to delivery, no matter the size or stage of your project.

Popular Custom Product Categories

✨ Small Goods

Perfect for merch, giveaways, or growing your brand.
Best for: Small but high-impact products your customers will love.

  • Acrylic Charms – Add glitter, holographic finishes, and unique shapes
  • Air Fresheners – Custom scents, shapes, and full-color designs
  • Enamel Pins – Choose soft or hard enamel, plus effects like glitter or glow-in-the-dark

👕 Apparel

Ethically made clothing and accessories that represent your brand.
Best for: Wearable merch made responsibly.

  • T-Shirts & Hoodies – Soft, sustainable, and stylish
  • Beanies & Caps – Custom embroidery on eco-conscious headwear

📝 Stationery

Ideal for branding at home, work, or events.
Best for: Affordable gifts, swag bags, or branded desk kits.

  • Notebooks & Notepads – Custom-printed and designed to inspire
  • Stickers & Washi Tape – Creative, colorful, and collectable

🎉 Event Items

Elevate your next event with customized essentials.
Best for: Branded moments people will remember.

  • Lanyards – Fully customizable for conferences and gatherings
  • Medals & Neon Signs – Make your events unforgettable

📦 Packaging & Postage

Turn unboxing into a memorable experience.
Best for: Packaging that reflects your brand’s values.

  • Gift Boxes & Mailer Bags – Custom-printed and eco-friendly
  • Ribbon & Postage Tape – Add a personal finishing touch

Can’t Find What You’re Looking For?

We love new ideas! Whether you have a rough concept or a finished design, our team can help you:

  • Develop and prototype new products
  • Produce samples and test ideas
  • Manage ethical manufacturing and global fulfillment

🚀 Tips for Choosing the Right Custom Product

Use these quick tips to find your perfect product:

  • Know your audience – Professionals? Try notebooks. Fans? Pins or stickers.
  • Think practical – What will people use or wear every day?
  • Make it personal – Custom shapes, colors, scents, or textures make a big impact.
  • Stay ethical – Every product is responsibly sourced and produced.

🌿 Why Choose Pinlord?

  • B Corp Certified for ethical and sustainable manufacturing
  • Custom solutions for any creative idea
  • Hands-on support from design to delivery
  • High-quality, sustainable materials
  • Fair labor and transparent pricing

💬 Ready to Get Started?

Bring your idea to life with Pinlord.com — your creative partner for ethical and custom-made products.

Browse Custom Products

hi@pinlord.com

Contact Us

Local support 24/7 whenever creativity hits you!

We beat any Ethical Manufacturer Quote

 

🌎 Free Shipping Worldwide
👍🏼 24/7 Local support
💰 Yes, We Price Match!
🚀 Rush Manufacturing
🌎 Free Shipping Worldwide
👍🏼 24/7 Local support
💰 Yes, We Price Match!
🚀 Rush Manufacturing