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Plantilla de collar

Plantilla de collar

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First Order FAQs

Top 8 First Order FAQs:

1) Where are your products made?

We’re a global team dedicated to delivering high-quality custom products with ethical manufacturing and local support. ✨

  • 🇦🇺 Melbourne, Australia – Creative, logistics & APAC support
  • 🇵🇭 Manila, Philippines – Customer care, design & operations
  • 🇨🇳 Shenzhen, China – Prototyping, manufacturing & sourcing
  • 🇺🇸 San Diego, USA – Fulfillment & U.S. logistics
  • 🇺🇸 San Francisco, USA – HQ support & project development
  • 🇬🇧 London, UK – Creative, logistics & EU support

✅ All factories are ethical and B Corp–aligned, meeting strict labor and environmental standards.

2) What is your turnaround/manufacturing timeframe?

Average production times (per 100 units, estimates only):

  • 🧸 Small Goods: ~8 business days | From $90
    (pins, charms, keychains, patches, magnets, plush toys, bottles, etc.)
  • 👕 Apparel: ~18 business days | From $95
    (t-shirts, hoodies, caps, socks, tote bags, jewelry, etc.)
  • 📝 Stationery: ~8 business days | From $75
    (notebooks, pens, stickers, bookmarks, washi tape, etc.)
  • 🎉 Events: ~7 business days | From $98
    (lanyards, medals, signage, wristbands, neon signs, etc.)
  • 📦 Packaging: ~7 business days | From $98
    (gift boxes, bags, tape, ribbon, etc.)

For an exact timeline and quote, just reach out!

3) How do tariffs, fees, and taxes affect costs?

We make global ordering stress-free with DDP Shipping (Delivered Duties Paid). 🌍

  • ✔️ All import taxes, duties & tariffs prepaid
  • ✔️ No surprise customs bills or hidden charges
  • ✔️ No paperwork — your order arrives at your door, hassle-free

💸 Example: In some countries, a $100 order could face up to $135 in surprise fees. With DDP, you pay just 5–10% upfront, and we handle the rest.

4) Do you accept 50% deposits?

✅ Yes — available for all orders!

  • 50% deposit to begin production
  • 50% balance after photo proof, before shipping

This gives you peace of mind: you’ll see exactly what’s being sent before final payment.

5) What is the Minimum Order Quantity (MOQ)?

Most products have no MOQ — because we believe great ideas shouldn’t be limited by big order requirements.

  • ✅ Many small goods have no MOQ at all
  • 🔢 Some products start as low as 1–25 units
  • 🧵 Apparel, packaging & stationery often allow low runs

💡 Tip: The bigger the order, the lower the cost per unit — and ordering multiple product types means you only pay shipping once.

6) Can I see samples before ordering?

Absolutely! 😄 You can order a sample of your design first.

🛠️ Upload your design and select “1 unit” (or more). Our team will prepare a custom sample quote before full production.

7) What if my order arrives damaged or has quality issues?

We stand behind our products. If your order arrives damaged or with quality concerns, email us at hi@pinlord.com and we’ll provide a tailored solution.

8) What file formats work best?

For best results, send us: .AI or PNG
We also accept: PDF, JPEG

Not a designer? No problem! ✏️ Just sketch your idea on paper and send it to us. Our design team will polish it into a professional digital file and save you endless revisions. We also offer professional design support if you’d like extra help.

Contact Our Team

Local support 24/7 whenever creativity hits you!

We beat any Ethical Manufacturer Quote

 

Product Options

Necklaces Product Information 

🎨 Artwork information:

  • Ensure all colors are outlined, and all are specified clearly in PMS or CMYK depending on the product.
  • Vector files (.AI, .EPS, .PDF) are preferred because they maintain the highest quality for resizing and color matching.
  • If using raster images, make sure they are at least 300 dpi to avoid any loss of quality in the final product.
  • Any additional design specifications, including bleed lines, safe zones, or similar requirements, are communicated directly to an account manager.

    💸 Payment Options:

    • 50% deposit before starting production (after confirming order and artwork), 50% before shipping with photo confirmation of your order.
    • Accept VISA, Mastercard, Amex, Paypal, Shopifypay, Shopify instalments, our gift cards and bank transfers.

      📝 Quote Information:

      • Most popular options have "❤️" heart emoji next to them.

      📦 Order Quantity:

      • 100
      • 200
      • 300
      • 500
      • 1000
      • 2500
      • More options available upon request

      📏 Size (calculated at longest length):

      • 30cm (12 inch)
      • 45cm (18 inch) 🔥
      • 60cm (24 inch)
      • More options available upon request

      ✨ Type:

      • Stainless steel 🔥
      • Copper
      • Alloy (two metals)
      • Silver 🔥
      • Gold plating (10,14,24ct) 🔥
      • Rose Gold Plating
      • Silver Plating
      • More options available upon request

      💪🏼 Thickness:

      • 1.6mm 🔥
      • 2.0 mm 🔥
      • 2.4mm
      • 3.0 mm
      • More options available upon request

      ✨ Pendant Type:

      • Enamel/metal 🔥
      • Recycled Wood
      • Acrylic 🔥
      • More options available upon request

      📏 Pendant Size (calculated at longest length):

      • 1/2 inch (13mm)
      • 3/4 inch (19mm)
      • 1 inch (25mm) 🔥
      • 1.25 inch (32mm)
      • 1.5 inch (38mm) 🔥
      • 1.75 inch (45mm)
      • 2 inch (51mm)
      • 2.25 inch (57mm)
      • 2.5 inch (64mm)
      • 3 inch (76mm)
      • More options available upon request

      ✨ Popular Options:

      • Necklace box 🔥
      • Velvet bag
      • More options available upon request

      ✈️ Shipping Upgrades:

      • Express Shipping (3+ days faster)
      • Shipping Insurance
      • Carbon offset order
      • More options available upon request

      Product Guide

      Ordering Custom Necklaces: A Step-by-Step Guide with Ethical Manufacturing 🌿✨

      Creating custom necklaces isn’t just about jewelry – it’s about giving people a piece of art they can carry close to their heart. Whether you’re a first-time creator, a small business owner, or a global brand, custom necklaces are a powerful way to showcase your creativity, promote your business, or celebrate special moments.

      At Pinlordshop.com, we believe every necklace should tell a story – and it should be made ethically. As a B Corp certified, female-artist owned manufacturer, we work with locally owned factories, emphasize fair labor, and ensure sustainability is at the core of everything we do. From recycled metals to eco-friendly resins, we make sure your necklaces not only look stunning but also support people and the planet.


      💎 Step 1: Choose Your Necklace Type

      Your base material sets the tone for your necklace design. Here are some popular options:

      • Metal necklaces: Gold, silver, and bronze offer timeless quality and durability. Engraving or stamping adds personalization.

      • Wood necklaces: Lightweight, natural, and sustainable – perfect for eco-friendly brands.

      • Glass necklaces: Sleek, modern, and elegant. Great for statement pieces and artistic designs.

      • Resin necklaces: Versatile and playful – you can mix colors, glitter, flowers, or charms for one-of-a-kind designs.


      📏 Step 2: Pick the Perfect Chain Length

      Chain length changes the entire look:

      • Choker (14–16 in.): Bold and chic.

      • Princess (18 in.): Everyday classic.

      • Matinee (20–24 in.): Great for layering.

      • Opera (28–34 in.): Elegant and dramatic.

      • Rope (36+ in.): Versatile and stylish.


      🌿 Step 3: Choose Ethical Materials & Manufacturing

      Working with Pinlordshop.com means you don’t just get beautiful products – you get ethically made necklaces backed by values:

      • Fair labor: Every worker is paid fairly and works in safe conditions.
      • Eco-friendly materials: We use recycled metals, sustainably sourced wood, and non-toxic resins.
      • Low carbon footprint: Our factories minimize emissions, waste, and water use.

      🎨 Step 4: Personalize the Design

      This is where creativity shines:

      • Engraving: Add names, initials, or dates.

      • Etching or stamping: Subtle, detailed designs.

      • Resin embellishments: Flowers, glitter, or charms for unique styles.

      Whether you want sleek minimalism or bold statement pieces, your necklace design can match your brand’s personality.


      🚀 How to Get Started

      Creating your custom necklaces is simple:

      • Pick your style
      • Send us your design
      • Pay 50% deposit to begin
      • Production takes 5–7 days
      • We ship worldwide with express delivery

      🚀 Start your free Quote: pinlordshop.com/products/custom-necklaces
      👋 Email Us: hi@pinlord.com
      💬 Book Online Meeting: calendly.com/makersupport


      🔖 Hashtags:

      #CustomNecklaces #EthicalManufacturing #SustainableFashion #FairTradeJewelry #EcoFriendlyDesign #Pinlordshop

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