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First Order FAQs

Top 8 First Order FAQs:

1) Where are your products made?

We’re a global team dedicated to delivering high-quality custom products with ethical manufacturing and local support. ✨

  • 🇦🇺 Melbourne, Australia – Creative, logistics & APAC support
  • 🇵🇭 Manila, Philippines – Customer care, design & operations
  • 🇨🇳 Shenzhen, China – Prototyping, manufacturing & sourcing
  • 🇺🇸 San Diego, USA – Fulfillment & U.S. logistics
  • 🇺🇸 San Francisco, USA – HQ support & project development
  • 🇬🇧 London, UK – Creative, logistics & EU support

✅ All factories are ethical and B Corp–aligned, meeting strict labor and environmental standards.

2) What is your turnaround/manufacturing timeframe?

⏱ Average production times (per 100 units, estimates only):

  • 🧸 Small Goods: ~8 business days | From $90
    (pins, charms, keychains, patches, magnets, plush toys, bottles, etc.)
  • 👕 Apparel: ~18 business days | From $95
    (t-shirts, hoodies, caps, socks, tote bags, jewelry, etc.)
  • 📝 Stationery: ~8 business days | From $75
    (notebooks, pens, stickers, bookmarks, washi tape, etc.)
  • 🎉 Events: ~7 business days | From $98
    (lanyards, medals, signage, wristbands, neon signs, etc.)
  • 📦 Packaging: ~7 business days | From $98
    (gift boxes, bags, tape, ribbon, etc.)

For an exact timeline and quote, just reach out!

3) How do tariffs, fees, and taxes affect costs?

We make global ordering stress-free with DDP Shipping (Delivered Duties Paid). 🌍

  • ✔️ All import taxes, duties & tariffs prepaid
  • ✔️ No surprise customs bills or hidden charges
  • ✔️ No paperwork — your order arrives at your door, hassle-free

💸 Example: In some countries, a $100 order could face up to $135 in surprise fees. With DDP, you pay just 5–10% upfront, and we handle the rest.

4) Do you accept 50% deposits?

✅ Yes — available for all orders!

  • 50% deposit to begin production
  • 50% balance after photo proof, before shipping

This gives you peace of mind: you’ll see exactly what’s being sent before final payment.

5) What is the Minimum Order Quantity (MOQ)?

Most products have no MOQ — because we believe great ideas shouldn’t be limited by big order requirements.

  • ✅ Many small goods have no MOQ at all
  • 🔢 Some products start as low as 1–25 units
  • 🧵 Apparel, packaging & stationery often allow low runs

💡 Tip: The bigger the order, the lower the cost per unit — and ordering multiple product types means you only pay shipping once.

6) Can I see samples before ordering?

Absolutely! 😄 You can order a sample of your design first.

🛠️ Upload your design and select “1 unit” (or more). Our team will prepare a custom sample quote before full production.

7) What if my order arrives damaged or has quality issues?

We stand behind our products. If your order arrives damaged or with quality concerns, email us at hi@pinlord.com and we’ll provide a tailored solution.

8) What file formats work best?

For best results, send us: .AI or PNG
We also accept: PDF, JPEG

Not a designer? No problem! ✏️ Just sketch your idea on paper and send it to us. Our design team will polish it into a professional digital file and save you endless revisions. We also offer professional design support if you’d like extra help.

Hire a Designer today!

Local support 24/7 whenever creativity hits you!

We beat any Ethical Manufacturer Quote

 

¡Transforme sus ideas en diseños asombrosos con la ayuda de nuestros increíbles diseñadores profesionales! Nuestro equipo dedicado convertirá su proyecto en una obra maestra, a partir de solo $25 por hora. Déjenos darle vida a su visión y superar sus expectativas. No se conforme con nada menos que lo mejor: ¡contrate a un diseñador hoy y observe cómo su proyecto se hace realidad!

Diseño de producto: cualquier producto de nuestra gama de productos personalizados, incluidos pines esmaltados, pegatinas, ropa, embalajes, artículos de papelería y señalización, por nombrar algunos.

Modelado 3D: crea algo que nadie haya visto antes a través del modelado 3D para desarrollar un nuevo producto exactamente como quieres que se vea.

Diseño de sitios web: Diseñe todo tipo de contenido digital sorprendente que convierta y genere impacto.

Tenga en cuenta que todos los diseños pasan a ser propiedad del nuevo propietario, a menos que infrinjan las leyes de derechos de autor existentes. Nuestro objetivo es evitar cualquier infracción de los derechos de autor, pero no podemos aceptar ninguna responsabilidad por los diseños aprobados.

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