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Top 8 First Order FAQs:

1) Where are your products made?

We’re a global team dedicated to delivering high-quality custom products with ethical manufacturing and local support. ✨

• 🇦🇺 Melbourne, Australia – Creative, logistics & APAC support
• 🇵🇭 Manila, Philippines – Customer care, design & operations
• 🇨🇳 Shenzhen, China – Prototyping, manufacturing & sourcing
• 🇺🇸 San Diego, USA – Fulfillment & U.S. logistics
• 🇺🇸 San Francisco, USA – HQ support & project development
• 🇬🇧 London, UK – Creative, logistics & EU support

✅ All factories are ethical and B Corp–aligned, meeting strict labor and environmental standards.

2) What is your turnaround/manufacturing timeframe?

⏱ Average production times (per 100 units, estimates only):

• 🧸 Small Goods: ~8 business days | From $90
  (pins, charms, keychains, patches, magnets, plush toys, bottles, etc.)
• 👕 Apparel: ~18 business days | From $95
  (t-shirts, hoodies, caps, socks, tote bags, jewelry, etc.)
• 📝 Stationery: ~8 business days | From $75
  (notebooks, pens, stickers, bookmarks, washi tape, etc.)
• 🎉 Events: ~7 business days | From $98
  (lanyards, medals, signage, wristbands, neon signs, etc.)
• 📦 Packaging: ~7 business days | From $98
  (gift boxes, bags, tape, ribbon, etc.)

For an exact timeline and quote, just reach out!

3) How do tariffs, fees, and taxes affect costs?

We make global ordering stress-free with DDP Shipping (Delivered Duties Paid). 🌍

• ✔️ All import taxes, duties & tariffs prepaid
• ✔️ No surprise customs bills or hidden charges
• ✔️ No paperwork — your order arrives at your door, hassle-free

💸 Example: In some countries, a $100 order could face up to $135 in surprise fees. With DDP, you pay just 5–10% upfront, and we handle the rest.

4) Do you accept 50% deposits?

✅ Yes — available for all orders!

• 50% deposit to begin production
• 50% balance after photo proof, before shipping

This gives you peace of mind: you’ll see exactly what’s being sent before final payment.

5) What is the Minimum Order Quantity (MOQ)?

Most products have no MOQ — because we believe great ideas shouldn’t be limited by big order requirements.

• ✅ Many small goods have no MOQ at all
• 🔢 Some products start as low as 1–25 units
• 🧵 Apparel, packaging & stationery often allow low runs

💡 Tip: The bigger the order, the lower the cost per unit — and ordering multiple product types means you only pay shipping once.

6) Can I see samples before ordering?

Absolutely! 😄 You can order a sample of your design first.

🛠️ Upload your design and select “1 unit” (or more). Our team will prepare a custom sample quote before full production.

7) What if my order arrives damaged or has quality issues?

We stand behind our products. If your order arrives damaged or with quality concerns, email us at hi@pinlord.com and we’ll provide a tailored solution.

8) What file formats work best?

For best results, send us: .AI or PNG
We also accept: PDF, JPEG

Not a designer? No problem! ✏️ Just sketch your idea on paper and send it to us. Our design team will polish it into a professional digital file and save you endless revisions. We also offer professional design support if you’d like extra help.

Local support 24/7 whenever creativity hits you!

• Email hi@pinlord.com
• Online meeting Book
• Help FAQs
• Express Re-order

• 🇺🇸 USA /global/Whatsapp +1 213 348 9963
• 🇬🇧 UK +44 1295-233547
• 🇦🇺 AUS/APAC +61 3 9007 2249
• 🇨🇦CAN/NAM +1 647-370-9725
• 🇳🇱NLD/EU +31 970-102-54981
• 🇮🇱ISR/MEA +972 76-599-4507

We beat any Ethical Manufacturer Quote Submit Quote for Price Match

 

Sweatshirts Product Information

🎨 Artwork information:

• Ensure all colors are outlined, and all are specified clearly in PMS or CMYK depending on the product.
• Vector files (.AI, .EPS, .PDF) are preferred because they maintain the highest quality for resizing and color matching.
• If using raster images, make sure they are at least 300 dpi to avoid any loss of quality in the final product.
• Any additional design specifications, including bleed lines, safe zones, or similar requirements, are communicated directly to an account manager.

💸 Payment Options:

• 50% deposit before starting production (after confirming order and artwork), 50% before shipping with photo confirmation of your order.
• Accept VISA, Mastercard, Amex, Paypal, Shopifypay, Shopify instalments, our gift cards and bank transfers.

📝 Quote Information:

• Most popular options have "❤️" heart emoji next to them.

📦 Order Quantity:

• 100
• 200
• 300
• 500
• 1000
• 2500
• More options available upon request

📏 Measurement type: 

• US, UK, AU ❤️
• European
• Japanese
• Korean
• More options available upon request

📏 Size Options:

• Kids
• S (small)
• M (medium)
• L (large)
• 2XL (2 extra large)
• 3XL (3 extra large)
• 4XL (4 extra large)
• 5XL (5 extra large)
• 6XL (6 extra large)
• 7XL (7 extra large)
• More options available upon request

🎨 Color:

• Black ❤️
• White
• Gray ❤️
• Blue
• Yellow
• Green
• Purple
• More options available upon request

✨ Design Method:

• Embroidery ❤️
• Silk printing ❤️
• Pyrograph
• Foil stamping 
• More options available upon request

✨  Popular Options:

• Custom tags ❤️
• Retail swing tags
• More options available upon request

✈️  Shipping Upgrades:

• Express Shipping (3+ days faster)
• Shipping Insurance
• Carbon offset order
• More options available upon request

How to Order Custom Sweatshirts for Your Shop 👕💡

Custom sweatshirts are one of the most popular ways to promote your brand, shop, or event. Whether you’re a small business creating your very first batch of merch, or a large brand looking for ethically produced, high-quality apparel, the process is simple with Pinlordshop.com.

The best part? Our sweatshirts are manufactured in locally owned factories, are ethically produced, and require only 50% deposits to start production—making it easy, affordable, and transparent. Plus, we’re a female artist-owned company committed to sustainability and fair trade practices. 🌍

Let’s walk through everything you need to know to create the perfect custom sweatshirt collection.

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Step 1: Choose Your Sweatshirt Style 👕

The style you choose defines the vibe of your collection. Here are the most popular options:

1. Crewneck Sweatshirts – A timeless classic, perfect for everyday wear. Great for minimalist brands, artist merch, or cozy shops.
2. Hooded Sweatshirts (Hoodies) – Casual, versatile, and customer favorites. Perfect for schools, teams, and lifestyle brands.
3. Zip-Up Sweatshirts – Stylish and functional, ideal for layering and outdoor events.
4. Oversized Sweatshirts – Streetwear-inspired, comfy, and trendy. Perfect for youth-driven or fashion-forward shops.
5. Crop Top Sweatshirts – Chic and modern, great for fitness, lifestyle, and athleisure collections.

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Step 2: Choose Your Material 🧶

Your material choice impacts comfort, durability, and sustainability. Here’s a quick guide:

• Cotton – Soft, breathable, and timeless. Choose organic cotton for an eco-friendly option.

• Polyester – Lightweight, moisture-wicking, and great for activewear.

• Fleece – Extra warm and cozy, ideal for winter collections.

• Wool – Premium, natural, and insulating. Great for luxury apparel lines.

• Blends – A mix of fibers for durability, flexibility, and comfort.

Looking for eco-friendly apparel? We recommend organic cotton and recycled polyester to align with sustainable fashion values.

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Step 3: Design Your Sweatshirt 🎨

This is where the fun begins! When designing:

• Use brand colors and logos for consistency.
• Decide placement (front, back, sleeves, or all over).
• Balance costs: simple designs are often more affordable, but bold graphics make a strong impact.
• Play with fonts and illustration styles to stand out.

Need help? Our design team can turn your sketches into professional mockups.

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Step 4: Choose Your Sizing 📏

Customer satisfaction depends on great fit. Sizes usually include:

• Small – XL (standard retail sizes)
• Plus Sizes (1X–4X) – Ensuring inclusivity
• Children’s Sizes – Perfect for schools, events, or family-oriented brands

Offering a wide size range helps your collection reach more customers.

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🚀 How to Get Started

1. Pick your sweatshirt style
2. Send us your design
3. Pay 50% deposit to begin
4. We manufacture with express delivery timelines
5. Receive your eyewear—shipped anywhere in the world

🚀 Start your free Quote: pinlordshop.com/products/custom-sweatshirts
👋 Email Us: hi@pinlord.com
💬 Book Online Meeting: calendly.com/makersupport

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🔖 Hashtags:

#CustomSweatshirts #EthicalFashion #SustainableStyle #Pinlordshop #FemaleOwnedBusiness #EcoFriendlyApparel #CustomMerch #FairTradeFashion