Hire a Talented Designer
Hire a Talented Designer
First Order FAQs
First Order FAQs
Top 8 FAQs for first time orders:
1) Where are your products made?
We’re a global team built to deliver the best custom products with ethical manufacturing and localized support. ✨ We proudly operate across:
- 🇦🇺Melbourne, Australia – Creative, logistics, and APAC support
- 🇵🇭Manila, Philippines – Customer care, design assistance, and operations
- 🇨🇳Shenzhen, China – Prototyping, manufacturing, and sourcing
- 🇺🇸San Diego, USA – Fulfillment & U.S. logistics
- 🇺🇸San Francisco, USA – HQ support & project development
- 🇬🇧London, UK – Creative, logistics, and EU support
✅ All of our factories are ethical and B Corp-aligned, meeting strict environmental and labor standards.
2) What is your turnaround/manufacturing timeframe?
📅 Average Production Timeframes (Per 100 Units)- These are estimates. For a specific quote and timeline, get in touch!
🧸 Small Goods: 8 business days | Starting at $90
- Includes: Acrylic Charms, Air Fresheners, Button Pins, Bottle Openers, Carabiners, Coasters, Coins, Dominoes, Enamel Pins, Guitar Picks, Insulated Bottles, Keychains, Luggage Tags, Magnets, Patches, Pennants, Pet Collars, Plush Toys, Popsockets, Temporary Tattoos
👕 Apparel Products: 18 business days | Starting at $95
- Includes: Baby Bibs, Beanies, Bucket Hats, Bracelets, Caps, Earrings, Eyewear, Hoodies, ITA Bags, Necklaces, Scarves, Signet Rings, Socks, Sweatshirts, Tote Bags, Towels, T-shirts
📝 Stationery: 8 business days | Starting at $75
- Includes: Card Bookmarks, Metal Bookmarks, Notebooks, Notepads, Pens, Sticky Notes, Stickers, Washi Tape, Wax Seal Stamps
🎉 Events: 7 business days | Starting at $98
- Includes: Lanyards, Medals, Neon Signs, Signage, Tablecloths, Wristbands
📦 Postage & Packaging: 7 business days | Starting at $98
- Includes: Gift Boxes, Postage Bags, Postage Tape, Ribbon
3) How does tariffs, fees and taxes affect order costs?
Ordering internationally shouldn't come with stress, surprise fees, or endless customs paperwork. That’s why we offer DDP Shipping (Delivered Duties Paid) — a smarter, smoother way to shop globally. 🌍✨
✅ What Is DDP Shipping?
DDP = Delivered Duties Paid
This means we prepay all import taxes, duties, and government tariffs so you don’t have to.
✔️ No surprise customs bills
✔️ No hidden charges
✔️ No customs forms to fill out
Your order arrives at your door, fully cleared — hassle-free. 🎉
💸 Why It Matters — Let’s Talk Tariffs
In many countries, import fees can be shockingly high — sometimes up to 135% of your order’s value.
For example: A $100 order could cost you an extra $135 in surprise customs charges 😱
With DDP, you pay just 5–10% upfront — and we handle the rest:
- 🌐 Import duties
- 🧾 Government tariffs
- 🛃 Customs clearance paperwork
4) Do you accept 50% deposits?
✅ Yes we do! - 50% deposits available for ALL orders:
- 50% deposit to begin production
- 50% balance after final photo proof, before shipping
- Peace of mind: You’ll see exactly what’s being sent before you pay the remainder!
5) What is the Minimum order quantity (MOQ)?
Most Products Have No MOQ - But larger orders are cheaper per unit!
We believe great ideas shouldn’t be limited by big order requirements.
- 🛍️ Tip: the bigger the order, the lower the cost per item becomes and ordering more than one product type means you only pay shipping once!
- ✅ Many of our small goods have no MOQ at all
- 🔢 If a product does have an MOQ, it usually starts at just 1 to 25 pieces
- 🧵 MOQ can vary depending on product type, customization, and materials
- 💡 Want to check the MOQ for a specific product? We’re happy to help email hi@pinlord.com
Examples of Low-MOQ Products
- Acrylic Charms – no MOQ
- Enamel Pins – no MOQ
- Custom Apparel – small runs available for t-shirts, hoodies, etc.
- Packaging & Stationery – typically low minimums, some as low as 1 unit for samples
We're here to help you create amazing things—whether it's 1 piece or 10,000.
6) Can I see samples before placing an order?
Absolutely! 😄 We totally understand that sometimes you need to see and feel the quality before placing a full order. To help build trust and showcase our ethically manufactured products, we offer several ways to experience our top-tier product quality. Here’s a guide to get started:
How to Get a Sample of Your Product Design:
🛠️ Simply upload your product design order on the product you want and select a quantity of 1 or more. Our team will prepare a custom sample quote for you to review before placing a full order.
7) What happens if an order arrives damaged or has quality issues?
Please let our team know asap as we offer custom solutions depending on the shipping damage and any quality issues hi@pinlord.com
8) What file formats are best to send you for product designs?
For the best quality to match your design .Ai or PNG files work best, but we also accept PDF, JPEG, and PNG.
If design is not your strongest talent:
Simply grab a pen and paper, sketch out your idea, and send it to us. It doesn’t need to be perfect! Our team will take your sketch and convert it into a polished, digital design. This helps avoid endless revisions and brings your vision to life faster. We also offer talented designers you can hire here.
Hire a Designer today!
Hire a Designer today!
Hi Maker, let's talk about your idea!
Ready to support 24/7 whenever creativity hits you :)
- 👋 Email hi@pinlord.com
- ☺️ Online meeting Book
- 🌳 Help FAQs
- 📦 Express Re-order
- 🇺🇸 USA /global/Whatsapp +1 213 348 9963
- 🇬🇧 UK +44 1295-233547
- 🇦🇺 AUS/APAC +61 3 9007 2249
- 🇨🇦CAN/NAM +1 647-370-9725
- 🇳🇱NLD/EU +31 970-102-54981
- 🇮🇱ISR/MEA +972 76-599-4507
💸 We beat any Ethical Manufacturer Quote 💸
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🎨 Transform Your Ideas into Stunning Designs! 🎨
Bring your creative vision to life with the help of our professional and talented designers! 💡✨ Whether you need product designs, 3D modeling, or website design, our dedicated team is here to turn your project into a masterpiece—starting at just $25 per hour. 🙌 Let us exceed your expectations and deliver the quality you deserve. Don't settle for anything less than the best!
Ready to get started? Hire a designer today and watch your project come to life! 🚀
- 🛠️ Product Design:
From enamel pins and stickers to apparel, packaging, stationery, and signage, we’ve got you covered. We’ll help design any custom product in our range to make sure it’s exactly what you envision. 💼 - 🔍 3D Modelling:
Want to create something no one has ever seen before? Our expert 3D modeling team will help you develop your product with precision, ensuring it looks exactly how you want. 🎥💡 - 💻 Website Design:
Need to make an impact online? Our designers specialize in crafting amazing digital content that not only looks great but also converts! 🌐✨ - 🔧 New Product Development and Prototyping:
Have a unique product idea? We’ll help bring it to life and test it through prototyping before you commit to a larger order. Perfect for ensuring everything’s just right! 🛠️📦
⚠️ Please Note: All designs become the property of the new owner, unless they violate existing copyright laws. We strive to avoid any copyright infringement, but cannot accept liability for approved designs. We’re always here to help ensure your designs are both original and compliant! 😊 |
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